Passion For Our Customers

Producing the best, most efficient and most powerful experiences for our customers is something that is genuinely at the heart of our business. Achieving that requires harnessing multiple elements of a business that employs thousands of people.

Our Customer Journey brings together Marketing, Sales, Content, Care, Operations and Customer Engagement, to ensure that everyone – front and back of house – understands that everything they do has the ultimate aim of producing the best possible experience for our customers.

The satisfaction of our customers is measured across the full journey that they experience in their interaction with our products, services and processes. The education process is both external and internal – we want our teams to understand how each of their roles impacts each customer’s experience and we want our customers to understand how the company’s thousands of employees work as a unit to provide the best possible experience for them. Our company is built on our people – and those people put customer-centricity at the heart of everything they do. That’s what makes MultiChoice great.