161 Nelson Mandela Avenue,
PO Box 2662,
Tel: +264 61 270 5222
Fax: +264 61 270 5247
Customer care: 081 988 0000
We identify as a Namibian ICT anchor, with four branches employing 140 staff, with access to 130+ installers and 33 agents, with our products available through 300+ retailers across the country. In this way, we actively contribute to employment, skills development and broad, national access to ICT technology, directly in line with government’s objectives.
As a local business rooted in Namibia, our prowess allows our customers to see and identify with us as a preferred ICT brand, managed by Namibians who employ Namibians.
Our business has successfully integrated into the digital migration era, having leveraged off technological transformation as well as adopting a #CustomerFirst approach.
If we look at our sphere of influence, this gives us right of passage and in the context of our local relevance strategy it underpins the following:
Our business has transformed progressively by providing platforms that speak to innovation as showcased through our Explora adoption, our MyDStv and MyGOtv Apps, the launch of DStv WhatsApp, the availability of DStv & Catch Up video on demand service, Showmax as well as our 18 real-time payment platforms.
As a business we develop, nurture and sustain a comprehensive value chain which, supports local business and communities, through investments in infrastructure and empowerment initiatives. We are more than just entertainment; we empower Namibian communities that inspire and build us in return.
It’s a new era for MultiChoice Namibia as we will enable not only our employees, but our customers as well to navigate the everchanging landscape. Our vision is to be Africa’s number one entertainment platform, with content and technology at its heart.
We continue to change the way we engage with our customers to provide a more powerful entertainment experience for today and into the future.
As part of our transformation, we are focused on redesigning our customer journey to augment the customer experience and ready MultiChoice Namibia for the future. Our intent is tactical and geared to enhance the way we engage with Namibians at every touchpoint of the customer journey.
Competitively, we will position MultiChoice for the future, by providing integrated customer value propositions that personalises the customer experience to develop strong customer loyalty.
We consider ourselves differentiators and disruptors, as an aggregator of services, to give Namibian customers exactly what they are asking for.
Our metamorphic journey will enable best-in-class customer experience solutions and across the entire spectrum of our steady, yet agile business, we live, connect, grow and advance at every stakeholder touchpoint, as a trusted ICT brand.
Inclusivity and equality are important to us as this contributes to innovation and economic development. This is demonstrated through our gender representation, throughout the company, where women remain at the forefront of critical areas. Their brilliant contributions to MCN have further elevated our status as an anchor in ICT, despite the current unusual way of working.
We are proud to share that 50% of our board members, 66% of our executive management team and 59% of our youthful, vibrant staff are women. On the field, 21% from a total of 33 Agents across the country consist of women. There is no doubt that we provide equal opportunities in all spheres of our business, and we remain steadfast in driving the gender parity agenda.